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Course Outline

Summary of Curriculum Content

Training can be provided at different levels depending on the needs of the agency, school, college or setting. Training can be provided over 20 or 28 hours. The Training Ratio is One Trainer: 10 Participants.

Module One

  • The TCI System
  • Crisis Prevention
  • Importance of Emotional Competence


Module Two

  • Crisis as Opportunity
  • The Stress Model of Crisis
  • Assessing the Situation
  • Knowing Ourselves
  • Knowing the Child
  • Managing the Environment


Module Three

  • De-escalating the Crisis
  • Crisis Communication and Active Listening
  • Behaviour Support Techniques
  • Emotional First Aid
  • Conflict Cycle


Module Four

  • Managing Aggressive Behaviour
  • Non-Verbal Communication
  • Crisis Co-Regulation
  • Life Space Interview


Module Five

  • Safety Interventions
  • Choosing a Safety Intervention
  • Physical Restraints
  • Safety Concerns and Documentation
  • Individual Crisis Management Plans


Assessment and Certification